Shipping

HOW FAST CAN I RECEIVE MY ORDER?

All Let’s Pause products are handmade by our skilled artisan men and women, using ancestral techniques which require time and care. When a product is in stock the delivery time starts from 7 days depending on the country. In case the product is not in stock, the delivery time depends on the amount of time that is needed to handmade your item. 

Please note that the information above is only a guideline and can be extended in case of bad weather conditions, public holidays and busy periods. 

At Let’s Pause we organize shipments through Envialia International that works with TNT for final delivery around the world. At orders@letspause.es we can inform you of the status of your delivery.

The delivery times are:

Spain: estimated 7 working days.

Europe: estimated 15-20 working days.

USA & rest of the world: estimated 20-30 working days.

Please note that the buyer is always responsible for any customs duties or taxes imposed by the destination country.

The cost of transportation includes the transfer of the product by air, sea or land, packaging and its loading and unloading on the ground floor.

The buyer is responsible for the transportation cost incurred for the return or exchange of your order. In cases of returns or changes, the cost of transportation will not be refunded.

In the event that the package is retained at the destination TNT office, it is the customer’s responsibility to pick it up. No payment can be made for orders not picked up at destination.

We cannot guarantee the exact date and time of delivery when we depend on Customs or the postal service of each country, but we will always provide a tracking number so that you can track it. Unfortunately, during holiday periods there are often delays in deliveries, Let’s Pause cannot be held responsible for this.

WHAT IS THE SHIPPING PRICE?

This depends on where in the world the order is shipped to and the weight of the order. For more information please send us an email to orders@letspause.es

WHICH COUNTRIES DOES LET’s PAUSE SHIP TO?

Let’s Pause has the pleasure to ship all your orders worldwide. 

WHERE IS THE PRODUCTS SHIPPED FROM?

All products purchased at Let’s Pause are sent from our warehouse: 

Let’s Pause,

Riera de la Salut, 60 08980 Sant Feliu de Llobregat

Phone number: +34 648 670 509

Email: info@letspause.es